Privacy policy

Who we are

AI Search Ranking is part of Corenex Solutions Ltd, registered in England and Wales, company number 13075111. Our registered office is 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. Corenex Solutions Ltd is the controller of the personal data described here.

You can contact us about anything in this policy at hello@aisearchranking.co.uk.

What we collect

When you book a discovery call, the form asks for:

• your name
• your work email address
• your company name
• your website
• what you would like to achieve
• a budget range, if you choose to give one

You give us these details yourself, and we collect nothing else through the form. Without a name and an email address we cannot reply to you.

If you email us, we also hold your email address and whatever you tell us in the email.

Why we use it and our lawful basis

We use your details to reply to you, to arrange the call and to prepare for it. Our lawful basis under UK data protection law is legitimate interests: you have asked us to contact you, and we need these details to do so.

We do not use your details for marketing, we do not add you to a mailing list, and we do not sell or share them for anyone else's purposes. We make no automated decisions about you.

How long we keep it

We delete discovery call requests 12 months after we receive them. We keep emails only as long as we need them to deal with your enquiry, and for no longer than 12 months if you do not become a client. If you become a client, we keep the details we need under our agreement with you.

You can ask us to delete your details sooner at any time.

Who can see it

Only the people at AI Search Ranking who handle your enquiry. Two suppliers process your details on our behalf:

• Hetzner Online GmbH hosts our website and the database that stores your request, on servers in Germany.
• Google Ireland Limited provides Google Workspace, our email provider. Enquiry emails from this site are delivered through it, and it hosts the mailbox where we receive email.

Hetzner is in the European Union, which UK law recognises as giving personal data adequate protection. Google may store email outside the UK, including in the United States, under safeguards that UK law recognises. We share your details with no one else unless the law requires it.

Cookies and technical data

We do not use analytics or advertising cookies. The site sets only the cookies it needs to work, such as one that protects the form from misuse.

To stop spam, the form counts recent requests using a temporary, scrambled version of your network address. It expires within an hour and is not stored with your request.

Like most websites, our server may record technical details of each visit, such as network address and browser type, in logs used for security and fault-finding. We do not use them to identify you.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of your details
• correct them
• delete them
• restrict how we use them
• stop using them, if you object to our use

To use any of these rights, email hello@aisearchranking.co.uk. It is free, and we will reply within one month.

Complaints

If you are unhappy with how we have handled your details, please tell us first at hello@aisearchranking.co.uk. We will acknowledge your complaint within 30 days, look into it and tell you the outcome without undue delay.

You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We will update this page if what we collect or how we use it changes. The date on this page shows when it was last updated.